FAQS


Frequently Asked Questions:

Billy’s Policies

1. Can I Return My Purchase?

Billyswesternwear.com will accept your returns for exchange or credit within 30 (thirty) business days of ship date.

Merchandise must be in NEW CONDITION (tags, packaging intact, unwashed, unworn). Altered or worn items will not be exchanged.

Custom/special orders sales are final.

Boots may be exchanged or returned only if the soles are unscratched and the boots are in "as-new" condition. When trying on boots be sure to walk only on carpeted areas until you are sure that your boots fit correctly.

Products/merchandise may only be exchanged for equal or greater value before 30 (thirty) days from the ship date. Billyswesternwear.com will not accept any item after this 30 (thirty) day time period.

2. How do I start the return process?

Contact us to inform us of your return situation. Make sure to tell us which product you would like to return. We will e-mail you back with a return authorization number. We will send appropriate information in this e-mail in a timely manner. If you are not able to e-mail, please call 1-855-68 BILLY (24559).

Please have an order number or a copy of your receipt for quicker response. Details of shipping charges will be addressed at this time.

Our mailing address:

Billy’s Western Wear
1490 S. Main
Boerne, Texas 78006
Attn: Website order

If you are to receive credit, allow one to two billing cycles for the credit to appear on your credit card statement.

How to Order

1. Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the red X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update" to make the change.

If your order has already been submitted and you would like to add to it, please place an additional order, we cannot increase quantities of an item or add additional items to an order already submitted.

Credit Cards Accepted

1. What credit cards do you accept?

VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS

2. When will my credit card be charged?**

Your credit card will be charged when your order is shipped. Confirmation will be sent via e-mail.

Special Orders

1. I found a pair of boots I like on Lucchese's website or other website; can I order them from you?

YES! If you see products on any of our vendor's websites, you can order from us. All we need is style # and size needed. Allow time for shipping - some vendors "drop ship" directly to you, some don't.

When you are ready to order, please call us at 1-855-68 BILLY (24559), or contact us online!

Catalogue

  1. Do you have a printed catalogue? Not at this time however we have thousands of styles in our store and we will do our best to keep it up to date with the latest styles.

Shipment Tracking

1. How do I track my order?

You will receive an email from our website department once your order is received in house. You will receive another e-mail when order is shipped via UPS.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.

Shipping Rates and Policies

1. How do you determine shipping costs?

All orders placed on this website will be shipped via UPS. The UPS Shipping Rates are calculated by weight and distance. The dollar amount for shipping and handling will be calculated and displayed on your "cart" at the time of your order.

Damages and Shortages

1. What do I do if my package is damaged or shorted?

Immediately contact the delivering carrier (we typically use UPS), save all packing material for inspection. Damages and shortages must be reported within 72 hours.

Product Availability

1. Are all items on website in stock?

Billyswesternwear.com strives to offer the best selection of western wear in the nation, occasionally, high demand causes a shortage of certain items (such as fashion items and "make-up" boots). If we do not have an item in stock that you have ordered or would like to order, please email us to check on availability of item and when item will be available to ship.

European Boot Conversion Chart

  1. If you live outside the United States here is how to determine boot size

shoe size conversion chart

Children’s Boots Size Chart

Children’s Boots come in half sizes as well as whole sizes. Order extra big to allow for growth.

Measure from heel to longest toe with ruler or tape measure.

Order Sizes:

6 inches = Size 8

6 ¼ inches = Size 9

6 ½ inches = Size 10

6 7/8 inches = Size 11

7 ¼ inches = Size 12

7 ½ inches = Size 13

7 ¾ inches = Size 1

8 1/8 inches = Size 2

8 ½ inches = Size 3

8 ¾ inches = Size 4

9 inches = Size 5

Boot Fit Questions

1. How can I make sure I order the right boot size?

*Begin with your normal shoe size. It's a good idea to have your feet measured every year or so, as the size of your feet may change over time.

*Note that socks (even tights or nylons!) can add a 1/2 size to your feet.

*If you are an "in-between" size, we recommend ordering the larger of the two sizes you are in between.

*If your feet are a narrow width (and no narrow sizes are available to purchase) you may need to order a 1/2 size smaller than your normal size.

*Your feet may be two different sizes. We recommend ordering the size that fits the larger foot.

*Standard width for a woman's boot is "B" width (which may be labelled "M" for "Medium"). Narrow is labelled "A". Wide width is labelled "C".

*Standard width for a man's boot is "D" width. Narrow width is labelled "B". Wide width is labelled "EE" or "EW".

Note, not every boot will be available in every width. Product sizes vary from brand to brand and sometimes even within a specific brand. For this reason, we have provided basic fit charts (if still in doubt, email, call us!). Please use the fit charts provided as a general guideline to determine the size(s) you need for your western apparel.

We recommend wearing boot socks with your boots. Boot socks are designed to reduce slippage and shock and provide a comfortable stay-put, over-the-calf fit to complement the tall shafts of your boots. Unlike your regular cotton socks, boot socks absorb moisture to keep your feet dry and warm, all day long.

For children, order the same size as in a store, as children's boots tend to run a little big.

2. How do I know that my new boots "fit"?

Please read the important tips here before returning a pair of boots! These instructions are designed to guide you in checking for the perfect fit in your new boots - which is quite different than checking for fit in a pair of shoes or sandals. Note - check for fit while standing in your boots. Try on both boots - your feet may be two different sizes. It's also important to test your boots out while wearing a pair of boot socks. Try on your boots in the afternoon, as your feet tend to be their largest at this time. Lastly, take that first walk in your new boots on a carpeted floor.

Once you are standing, wearing both boots, look for these signs of a good fit:

  • Your entire foot should feel snug in the boot except for your heel. Don't worry! Your heel should always slip in a properly fitted new boot. As you begin wearing your boot, you will find the heel leather will soften, and your boot will then conform to and move with your foot. The slippage will disappear!
  • The ball of your foot should sit at the widest part of the sole of the boot. Unlike feeling for the fit in your toes as you would in trying on a shoe), the proper location of the ball of your foot will ensure a good fit throughout. Consequently, if the ball of your foot sits too far forward in the boot, your toes will uncomfortable crowd in the toe box of the boot.
  • The instep (vamp) of the boot should fit snugly over the top of the arch of your foot(more snugly than the fit in your normal shoe or sneaker).

Refer to the fitting chart above. All measurements are made in inches.

3.How do I size hats?

To Figure out what size you wear. You will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear a hat. Take the measurement in inches and follow the chart below. If you are in between two sizes, choose the bigger size. You can always pad a hat smaller.

Head size in inches Head Size in Metric U.S. Hat Size

21” 53 6 5/8

21 1/2” 54 6 3/4

21 7/8” 55 6 7/8

22 1/4” 56 7

22 5/8” 57 7 1/8

23” 58 7 1/4

23 3/8” 59 7 3/8

23 3/4” 60 7 1/2

24” 61 7 5/8

24 1/4” 62 7 3/4

25” 63 7 7/8

25 1/2” 64 8

Refer to the fitting chart above. All measurements are made in inches.

4. How Do I clean and take care of my hat?

General cleaning: To remove dust or surface dirt from your hat: If you purchased a straw, simply wipe with a clean damp cloth. If a fur felt was purchased, use a soft brush, starting at the left side of the hat, and brush it counter clockwise toward the back around again.

If your hat gets wet, simply shake off the excess water. If it’s a fur felt, you need to turn down the “self-conforming” leather sweatband and stand the hat on the sweatband so it can dry naturally. While that hat is wet, don’t rest the hat on its brim as this could cause it to lose its shape.

Avoid exposing your hat to heat stoves, radiators, lamps and car windows. The combination of heat and perspiration will shrink the sweatband.

To keep perspiration and hair dressing from penetrating to the outside of the straw, occasionally turn down the sweatband so it can dry between wearing.

Should your fur felt (if it is a light color) become spotted with water or grease, you can clean it with a little baby talc or cornstarch-no liquid cleaners, please. Our stores also carry a large assortment of cleaners that we can recommend as well.

To put on or remove your hat, hold the brim in front and back; handle the crown as little as possible.

Store your hat upside down, on its crown, on a clean surface, in a box or see our stores for a large assortment of hat containers that are available to store you hat. Do not store in right side up on a flat surface, as this can cause the brim to flatten.

5. What do the X’s mean?

The quality of the hat body used to make a hat is the main factor that determines the X’s. In felt it is determined by the percentage of fur’s used in making the hat body. Most Companies use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs used determines the X’s. In straw, the X’s are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.

6. What is the percentage of beaver in our hats?

The percentage of beaver is determined by the X quality of the product. The higher the X’s the higher percentage of beaver fur is mixed in the hat. As far as the exact percentages, they are the manufactures secret formula which usually they choose not to share.

Custom Boots

1. Can I have a pair of boots custom made for me?

Yes, we can help you come up with your own custom boot through Lucchese , Black Jack or Nocona Boot Company’s. Please contact us for information.

Custom Boot Resoling

Many Company’s offer custom resoling of boots like Lucchese and Black Jack and Nocona. Please contact us with Brand name and style number for pricing and estimated delivery times.